Service commitments by Well being & Security protocols



Over the past 40+ years of offering distinctive and unforgettable experiences to our friends, we’re generally known as “the island of hospitality”. Our dedication to supply caring hospitality is the best precedence. The COVID-19 has essentially modified how we function within the new regular to keep up hygienic requirements and supply security and safety whereas respecting privateness of our friends. We’ve got developed and applied a security protocols specializing in 20 key areas of service excellence throughout the island which enhances present service requirements. The improved cleansing and disinfection procedures pays consideration to particulars of well being & security measures with steady coaching to our devoted crew. In case if a visitor needs to be quarantined/remoted, a particular preparations shall be made.


  1. Steady coaching

Associates are educated on HACCP requirements and complete well being & security and hygiene requirements. Crew members’ temperatures and visual signs checked every day earlier than attending responsibility.


  1. Welcome/Greetings

We greet with our hearts by resting our palm on our hearts.


  1. Arrival switch

We prepare transfers on visitor arrival flight time. All our switch boats are outfitted with hand sanitizers and crew on-board wears required PPEs.  Hand sanitizer and face masks shall be offered to friends previous to boarding and recommendation to comply with bodily distancing on-board. All boats are disinfected after each switch.


  1. Baggage dealing with and sanitizing

On arrival, baggage shall be recognized, tagged within the airport. Upon arrival to the resort baggage shall be sanitized earlier than delivering to room.


  1. Temperature verify

We administer temperature verify of friends upon arrival, at departure and previous to becoming a member of actions and occasions comparable to excursions and diving.


  1. Test-in

Visitors shall be requested to supply info required for check-in previous to arrival. Test-in will happen in a chosen space the place bodily distancing in place. Money-less funds are inspired.


  1. Bodily distance

Bodily distancing measures are practiced all through the resort.


  1. Sanitizing stations

Hand sanitizing stations are put in in all the general public areas, Reception, Eating places and Bars.


  1. Air flow/Air circulation

All our eating places (besides one), and lobbies are open to open air. Switch vessels are ventilated. Room air-conditioning filters are cleaned and disinfected previous to check-in for improved air high quality.


  1. Lodging

All rooms and villas are cleaned and sanitized to the best requirements on every day foundation.


  1. Bar & Eating places

Hand sanitizers are put in on the entrance. Seating preparations are made by complying with bodily distancing.


  1. Meals & Beverage security

We comply with HACCP requirements and security protocol when quenching your thirst.


  1. Personal eating

Personal eating on the seashore and in room at comfort is supplied with added hygiene requirements.


  1. Cleansing and disinfecting

Generally touched gadgets and surfaces are often cleaned and sanitized.


  1. Use of Protecting Tools

All our service associates put on applicable PPE always.


  1. Diving, Excursions, Water sports activities and different actions

Personal occasions might be organised with required security measures in place. Group occasions are organised with required security measures and following bodily distancing to attenuate contact with others. All tools and equipment are disinfected in keeping with the manufactures directions and internally accepted requirements.


  1. Life jackets

Cleaned and disinfected life jackets are offered freed from cost.


  1. Health Centre and Pool space

Bodily distance, enhanced cleansing schedules are applied for added hygienic requirements. Advance reserving is required to make use of the Health Centre.


  1. Medical Clinic service

Properly-equipped and authorized medical crew is accessible on the resort in case of medical emergencies.


  1. Test-out / Departure

Departure recommendation shall be shared sooner or later earlier than the departure date. Money-less cost is inspired at check-out. Hand sanitizer and face masks shall be offered previous to boarding departure switch and recommendation to comply with bodily distancing on-board. All boats are disinfected after each switch.